Terms & Conditions

Terms & Conditions
Note: You are required to agree to these terms and conditions prior to making any purchase.
 
  1. AIATSIS does not take responsibility for circumstances outside of its control, including but not limited to availability of goods and delivery circumstances.
 
  
User Account
  1. New users can create an account before or during the checkout process.
  2. Existing users can sign in online and modify their account details at any time.
 
Product Information
  1. All prices shown in the shop are in Australian dollars.
  2. All prices are gst inclusive.
  3. International product purchases are excluded from paying gst. Gst will be removed at checkout.
  4. While we take all reasonable care to ensure the correct descriptions and prices in this online shop, all such information is subject to change and without notice.
 
Returns & Exchanges
  1. Refunds and exchanges are not available for change of mind.  Please choose carefully, and check your order details before completing your purchase.
  2. Goods cannot be returned for a refund, this may exclude if the goods are damaged.
  3. If goods are damaged, contact us to discuss.
 
Delivery / Postage
  1. Handling times and postage costs apply to all orders.
  2. AIATSIS does not have a retail shopfront; therefor in person collection is not available.
  3. Postage and handling costs are calculated automatically at checkout. Costs are dependent on order weight, size, destination and delivery method.
  4. If shipping address provided is incorrect at time of order please contact us. Shipping cost is required to be paid again.
  5. Deliveries to postcode 4875 (for example Talbot Islands, Dauan Island, Mabulag Island, Badu Island etc) may vary from the information provided here. Please contact us for delivery information specific to your area.
  6. Goods are sent via Australia Post with a tracking number but do not include insurance; unless otherwise specified.
  7. Express mail, registered mail and insurance can be requested. Please contact us to discuss.
 
Delivery times
 
Packaging and handling times are included in the estimates below.
 
Standard                                   Australia                            International
Business Days                         7-13 days                             21–35 days


Times vary depending on delivery location, as well as date and time the order is placed.
Please contact us to discuss any delivery date requirements.
 
International orders
International order may incur fees, tariffs, or duties associated with international deliveries. It is the responsibility of the customer to cover any extra fees associated with their international delivery. Consider that customs clearance may effect international delivery times.
 
Payment
  1. Payment is required in full at the time of order.
  2. Payment methods include: credit cards and debit cards. Visa and MasterCard only.
  3. Cheque and money orders are no longer accepted as payment methods.
 
For any further assistance, please contact us directly.
 
 
Read more under the Consumer Rights and guarantees of the ACCC: https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund#-no-refund-signs-and-expired-warranties
 


Some customers are experiencing difficulties completing the checkout process. 

If you are unable to complete the checkout process, please contact our friendly team
on (02) 6246 1183 or asp@aiatsis.gov.au and they will process your purchase.

We apologise for any inconvenience and are working to
resolve this issue as quickly as possible.



 
© Australian Institute of Aboriginal and Torres Strait Islander Studies