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Terms & Conditions

New users can create an account during the checkout process.

Existing users can sign in and modify their account details at any time.

Handling times and postage costs apply to all orders.

Prices and descriptions                                                                                                

All prices shown in the shop are in Australian dollars, though you can purchase using other currencies. Check the Currency convertor.

Purchases made from outside Australia exclude the GST component of the retail price.

While we take all reasonable care to ensure the correct descriptions and prices in this online shop, all such information is subject to change without notice.

Returns and refunds

You will be asked to agree to our terms and conditions before purchasing. Goods supplied through this shop are firm sale, so please choose carefully, and check your order details before paying. AIATSIS will not take responsibility for goods and their delivery in circumstances which are outside its control. Unless the goods are damaged they cannot be returned for a refund, except as allowed under the consumer guarantees on products and services of the Competition and Consumer Act. Visit http://accc.gov.au/consumers/consumer-rights-guarantees.

Postage charges

The charge for handling and postage will depend on the items you order and the destination. The charges will be calculated automatically, depending on the weight of your order, its destination and the method of delivery chosen.
 
Our standard postage rate is for goods sent via Australia Post. They carry a tracking number but no insurance.  Goods sent via express post rate also include a tracking number, but no insurance. Registered mail or insurance are additional fees.

Note: If you are shipping to postcode 4875 you will need to contact us for postage rates.

Delivery

Allow 7 days for the processing of your order plus delivery time. (See table below.) If you would like to have the items express posted please contact our office at sales@aiatsis.gov.au or phone (02) 62461183.
 

Delivery method Australia International
Standard 3–7 days 14–28 days
     

International orders

Add extra time for customs clearance if you’re purchasing from outside Australia, which will be in addition to the times indicated, and beyond AIATSIS’s control. Any fees, tariffs, or duties associated with international delivery are the responsibility of the customer.

Payment methods

Payment can be made only by credit/debit card or cheque/money order.

Credit card – only Visa or MasterCard credit cards are accepted.

Cheque or money order - You can pay using a cheque or money order but goods will not be despatched until we have processed your payment. Submit your order and choose your method of payment. Then quote your order ID when sending your cheque or money order. All cheques and money orders to be made out to the ‘Australian Institute of Aboriginal and Torres Strait Islander Studies’.


For assistance, please go to the Contact Us page.

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